Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and WhatsApp number when you fill out our contact form or reach out to us.
• Business Information: Business name, website URL, and details about your advertising or marketing needs.
• Communication Data: Messages, emails, and WhatsApp conversations you have with our team.
• Payment Information: We do not store payment card details. Payments are processed through secure third-party payment providers.

We also automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device type (mobile, desktop, tablet)

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver the services you request (BM account creation, ads setup, website development, SEO)
• Communicate with you about your project, orders, and support requests
• Send updates about your service status via WhatsApp or email
• Improve our website and services based on usage patterns
• Send occasional marketing emails or offers (you can unsubscribe at any time)
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Delivery: With team members and contractors who need access to complete your project (under strict confidentiality agreements).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. WhatsApp Communication

We use WhatsApp as a primary communication channel for customer support and service delivery. By providing your WhatsApp number, you consent to receiving messages from us related to your order and service. You can opt out at any time by messaging "STOP" or by contacting us.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: We use Google Analytics to understand how visitors use our site. This data is anonymized and aggregated.
• Marketing Cookies: Facebook Pixel and Google Ads tracking to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption on all data transmission
• Secure storage of client information
• Limited access to personal data — only authorized team members can access client information
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project-related data is typically retained for 2 years after project completion. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise these rights, contact us at info.turtleagency@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites (such as Facebook, Google, etc.). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: