Terms of Service

1. Services Provided

The Turtle Agency provides the following digital marketing services:

• Facebook Business Manager (BM) Account Creation and Setup
• Advertising Account Creation (Facebook, Google, TikTok, Instagram, Snapchat)
• Website Development (Shopify, WordPress, Landing Pages)
• Search Engine Optimization (SEO) Services
• Ad Campaign Management and Optimization
• Ad Creative and Content Production

All services are subject to platform terms, including but not limited to Facebook's Terms of Service, Google Ads policies, and TikTok's advertising guidelines.

2. Service Agreement and Orders

A service agreement is formed when:

• You place an order via our contact form, WhatsApp, or email
• We confirm acceptance of your order in writing
• Payment or advance payment is received (where applicable)

We reserve the right to refuse any service request at our discretion, without providing a reason.

3. Delivery and Timelines

Estimated delivery times are guidelines, not guarantees. Standard delivery timelines are:

• BM Account Creation: 24–48 hours after receiving required information
• Ads Account Setup: 24–48 hours per platform
• Website Development: As agreed upon project-by-project basis
• SEO Services: Ongoing monthly service; results visible within 3–6 months

Delays may occur due to platform verification processes, incomplete information provided by the client, or technical issues outside our control. We are not liable for delays caused by third-party platforms.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and truthful business information required for service delivery
• Ensure your business complies with all applicable laws and platform advertising policies
• Not use our services for illegal activities, prohibited content, or policy-violating advertising
• Respond to our requests for information in a timely manner
• Maintain the security of account credentials we provide you
• Not share or transfer BM/ad accounts set up by us to unauthorized third parties without our consent

5. Payment Terms

• All prices are in Indian Rupees (INR) unless otherwise stated
• Payment is due before service delivery unless otherwise agreed in writing
• For ongoing services (SEO, campaign management), payment is due at the start of each billing period
• We accept UPI, bank transfer, PayPal, and major credit/debit cards
• All payments are non-refundable unless specified in our refund policy below
• Late payments may result in service suspension

6. Refund Policy

We strive for 100% client satisfaction. Our refund policy is as follows:

• BM/Ads Account Creation: Full refund if we are unable to deliver a working account within 7 days of payment. No refund once the account is delivered and handed over.
• Website Development: 50% deposit is non-refundable once development begins. Remaining balance refundable if we fail to deliver the agreed scope.
• SEO Services: No refund for current month's service already delivered. You may cancel future months with 7 days' written notice.
• Account Issues Post-Delivery: If an account we set up faces issues within 30 days due to our setup error, we will fix it at no extra charge (not a refund).

Refund requests must be submitted to info.turtleagency@gmail.com within 7 days of service delivery.

7. Platform Compliance and Account Health

All accounts created by The Turtle Agency comply with platform guidelines at the time of creation. However:

• We are not responsible for account suspension or banning due to the client's advertising content, policy violations, or misuse after delivery
• Platform policies change frequently — accounts that are compliant today may be affected by future policy updates
• We provide guidance on maintaining account health but cannot guarantee accounts will never be restricted by third-party platforms
• Clients must ensure their ads and business practices comply with Facebook, Google, TikTok, and other platform policies

8. Intellectual Property

• All website designs, code, and content created by The Turtle Agency remain our intellectual property until full payment is received
• Upon full payment, ownership transfers to the client
• We reserve the right to display completed work in our portfolio unless the client requests confidentiality in writing
• Clients must not copy, resell, or redistribute our proprietary service processes, templates, or methodologies

9. Limitation of Liability

The Turtle Agency shall not be liable for:

• Indirect, incidental, or consequential damages arising from use of our services
• Loss of revenue, profits, or business opportunities
• Account banning or suspension by third-party platforms (Facebook, Google, TikTok, etc.)
• Changes in platform algorithms, policies, or features that affect ad performance
• Delays caused by incomplete client information or third-party platform processing times

Our maximum liability in any case shall not exceed the total amount paid by the client for the specific service in question.

10. Confidentiality

Both parties agree to maintain confidentiality of:

• Business strategies, pricing, and proprietary information shared during service delivery
• Account credentials, login details, and access information
• Client business data, customer information, and advertising performance data

We will not share your business information with competitors or use it for purposes other than delivering your services.

11. Termination

Either party may terminate ongoing services with 7 days' written notice via email or WhatsApp. We reserve the right to terminate services immediately if:

• The client violates these Terms of Service
• The client engages in illegal activities or policy violations
• Payment is not received after due notice

12. Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in India. We encourage resolution of disputes through direct communication before pursuing legal action.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

14. Contact